Check here regularly for important updates about home delivery and our retail stores!
Red onions purchased from Fresh City & The Healthy Butcher both in-store and online were purchased from Delana Farms, via Mike & Mikes (not from Sysco). They have informed us that their red onions are from the NW US (Columbia Basin) and not California, which is the source of the issue. Here is the formal statement from Mike & Mike that we want to share with you.
The recall is only for conventional onions grown by Thompson International in the US. Click here for more info.
We are now using dry ice to help keep frozen and cold items at their correct temperature. Dry ice looks exactly like ice cubes. You will be reminded to look out for dry ice, as there is a warning label on every box. Please handle with caution. Read more here.
You may have experienced products missing in your deliveries. Please appreciate that our teams are working around the clock to keep our stores stocked and online orders fulfilled. We and all of our key suppliers are up and running and reacting to this situation. Credits for missing items will be applied to your account as quickly as possible.
Our customer service hours are 9am - 7pm, 7 days a week. We apologize if you have been reaching out by phone or email, and we have not yet replied. Our team is extremely busy and we simply can’t answer all of the calls or emails we are getting in a timely manner. A friendly reminder to always check our FAQs before picking up the phone or sending the email - you may find the answer you’re looking for here.
To help reduce the risk to our customers, we are now delivering in cardboard boxes. Please recycle your boxes. We are also using dry ice to help keep frozen and cold items at their correct temperature. Dry ice looks exactly like ice cubes. You will be reminded to look out for dry ice, as there is a warning label on every box. Please handle with caution. Read more here.
There will still be some reusable packaging inside your box. This might include our large tote bags, small cooler bags, ice packs & insulation packs. Please save those and any jars and return them to us on your next delivery. Prior to re-use, we clean all bags using a food-grade formulated disinfectant and sanitizer that has been registered with the Environmental Protection Agency as a bactericide, fungicide and virucide.
Effective March 12th we implemented non-contact deliveries. Our delivery notification alerts will notify you once your order has been delivered. To confirm your notifications settings, simply log in to your account and click Notifications.
Our drivers are making an enormous number of deliveries per day, and it's ultimately the driver's final decision about where to deliver your order. They will assess the situation, factor in our below policies, as well as assess the risk to their own health and safety. Unfortunately, we will not be able to accommodate specific delivery requests.
Condos & Apartments Buildings
Our drivers are avoiding going into the elevators and building floors (even if you have requested delivery to your unit door) for their safety, and for yours. We will do our best to always deliver to the concierge if you have one and they allow us. Please make your concierge aware that you’re expecting a delivery and let us know if there are delivery policies are for your building. In this case our driver will call you, and most likely leave your delivery inside the building lobby/entrance. On the rare occasions that we do deliver to unit door, we will not knock or ring.
We will leave your bags at your door (front/back/side, whichever requested) without knocking or ringing. We are doing our best not to touch door handles, so you may find your bags outside on your covered porch or at your screen door rather than inside it.
Starting, July 7, 2020, all customers and staff will be required to wear a mask or face covering when entering our stores under City of Toronto By-Law 541-2020.* Toronto City Council approved a temporary bylaw to make face masks and coverings mandatory in enclosed, indoor public spaces as of July 7 to help reduce the spread of COVID-19.
"Mask or Face Covering" means a mask, balaclava, bandana, scarf, cloth or other similar item that covers the nose, mouth and chin without gapping. A face shield is not an alternative to a mask. The Centers for Disease Control (CDC) has stated that they do not recommend use of face shields as a substitute for cloth face coverings.
*Some people are exempt from wearing a mask or face covering due to age and health reasons. Proof is not required. Read more here.
We are currently only accepting credit and debit payments for the safety of our customers and staff. No cash payments. Thank you for your support and understanding.
Click here for our store hours and contact information.