Fresh City Bag program

Fresh City strives to provide a quality food experience for our members. The following sets forth some key terms of the Fresh City bag program.

Satisfaction guarantee: We try our best to ensure the produce and products we include in your bag are great quality. If you are not happy with any given product, just let us know and we will credit your account or otherwise rectify the issue. 

Cancellation: You can cancel your bag delivery service at any time as long as you let us know by the order change deadline -- 10am, one day before your scheduled delivery day.

Price changes: We will provide reasonable notice of any changes in bag prices. We will not notify members of weekly price changes in Market items -- however, the prices will never change after the order deadline passes so you will always be able to review prices of any items to which you have subscribed before your order is finalized.

Delivery hold: You can place your delivery service on hold at any time as long as you let us know by the order change deadline -- 10am, one day before your scheduled delivery day. 

Adding to your order: You may add to or customize your local, organic bag order until your order change deadline (generally at 9am, one day before your scheduled delivery day).

Produce: All produce should be washed before use. The type or source of produce included in your bag may sometimes differ from the expected contents due to the perishable nature of produce. If you have made a custom order, we will not include the item and you will not be charged for it.

Delivery: We try to finish our deliveries by 9pm the day of delivery. Where that is not possible due to traffic, weather or other circumstances, we will try to deliver your bag the next day. In case of delivery delay, you may cancel your bag for that week and we will refund you the requisite amount. We reserve the right to cancel (with a full refund) or delay deliveries with notice due to inclement weather. We also reserve the right to cancel any future deliveries and refund any remaining paid amounts for any reason including discontinuation of a delivery route.

Bag Non-Return Charge: We reuse the bags over and over and over to keep costs down and to keep the planet up. Please leave your empty bag and any reusable packaging such as cooler bags, ice packs and glass jars outside your door (for homes), with security/concierge (for apartments/condos) or at your Pickup Hub (for pickup members). Non-returned Fresh City bags incur a fee of $6.50. The fee is charged if the bag is not returned within 110 days after delivery. We use the barcodes on the order's packing slip to determine whether the bag has been returned. The fee is refunded if the bag is returned within 365 days of delivery.

Pickup Hubs: If you chose the pickup option, you are responsible for picking up your Fresh City within the alloted time window for your Pickup Hub. Most Pickup Hubs cannot keep your bag overnight. 

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