How does Fresh City's local organic produce and grocery delivery work?
Sign up online, get farm-fresh food. No commitment.
Can I add grocery items to my bag?
Can I make substitutions and customize my bag?
Sure thing. Customization is always free.
Can I upgrade to a larger bag or downgrade to a smaller one?
Do I need to become a member to order food?
What is the commitment for joining?
When does my bag get delivered?
We deliver between one and six days a week in each neighborhood.
Where do you deliver?
Toronto, North York, Scarborough, Etobicoke, Mississauga, Oakville, Burlington, Dundas, Hamilton and parts of Markham and Vaughan.
Do you deliver to apartment buildings or condos?
Can I pick up my Fresh City bag?
Absolutely. Skip the delivery fee!
Is Fresh City a CSA (Community Supported Agriculture) program?
No, but our roots stem from the CSA model.
How does payment work?
Your credit card is charged on the day before delivery.
Can I skip deliveries?
Does Fresh City have a farm?
We have two locations: one in Toronto's Downsview Park and at Baka headquarters.
Is all your produce certified organic?
All of our produce is grown organically.
Is all your produce local?
We source locally first and foremost.
How does Fresh City select the makers we source from?
We consider lots of factors, but quality and taste always come first.
What if I'm not home when you deliver?
How do I cancel?
Email Member Support at firstname.lastname@example.org or call 1-888-537-0333.
Should I return my bags, bottles and jars?
Glad you asked. Yes, please return them with the packing slip attached! Give 'em a rinse first please.
Why can't I pick a specific delivery time?
No, but remember you don't need to be home to accept delivery.
What's in a Produce Bag?
What's fresh and in season!
Should I wash the produce that arrives in my bag?
What if I'm missing an item or I'm not happy with something in my bag?
Mistakes happen, but you shouldn't have to pay for them!
What happens on hot, sunny days? Or cold days?
We've got it covered.
I received a Fresh City gift card! What do I do now?
Give your friend a hug and get a bag!
Where does your meat and fish come from?
Local farms that care about the environment and animal welfare.
Why do you sell meat?
Great question. Long answer.
Your Recipe Bag packaging seems wasteful, no?
We only source 100% recyclable packaging and reuse our tote bags, cooler bags and ice packs.