We use dry ice to help keep your frozen and cold items at their correct temperature for food safety. With the high-value items we deliver (such as meat and prepared foods) and the length of time orders may spend on the road, we need to reduce the risk of potential food safety and food quality issues by keeping your items at the correct temperature. We've found that dry ice does a better job of keeping frozen items frozen than gel packs or other methods, but there are a few things to be aware of when handling an order that includes dry ice.
CAUTION: Do not touch dry ice with bare hands
> Dry ice can burn your skin on contact, so do not touch it with your bare hands.
> Please use a dish towel or gloves to remove items from the bags, especially if you still see dry ice.
> Keep dry ice away from children and pets.
> Do not eat or add to drinks.
Dry ice looks exactly like ice cubes and will be loose at the bottom of a foil pouch. You will also see brown thermal paper in the foil pouch, which sits between the dry ice and your cold groceries.
You will be reminded to look out for dry ice, as there is a warning label on every box, as well as email reminders throughout the order process.
Dry ice will sublimate (disappear) as it cools, and it's possible that you will not see any more dry ice when you unload your order. If your order still contains dry ice, leave it where it is and it will evaporate on its own. It's not synthetic or harmful either, just a little CO2 gas (the same stuff that just left your lungs!).
Refrigerated items (non-frozen) will be delivered in a foil pouch. The foil pouch will contain the dry ice on the bottom, brown thermal paper, then your groceries. We do not put refrigerated items directly on the dry ice as it will cause them to freeze.
Frozen items will be delivered in foil pouch. The foil pouch will contain the frozen product and will be in direct contact with dry ice.
How to dispose of dry ice
To dispose of dry ice, place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away (disappear). Never dispose of dry ice in a sink, a trash can, chemical waste container or other garbage/waste can.